Returns & Exchanges

At Carmen Diaz Jewelry, every piece is created or carefully selected with attention to quality, craftsmanship, and detail. Your satisfaction is important to us, and we are committed to making your shopping experience as seamless as possible.

Return Eligibility

We accept eligible returns within 14 days of confirmed delivery.

To qualify for a return, merchandise must be unworn, unused, and in its original condition, with all original packaging and accompanying documentation.

To request a return, please visit our Contact Us page and provide your name, order number, item being returned, and reason for the request.

All returns require prior authorization. Unauthorized returns may not be accepted.

Restocking Fees

A 10% restocking fee applies to approved returns of nondefective merchandise.

This fee does not apply to items confirmed to be defective or incorrectly fulfilled.

Original shipping charges are nonrefundable for change-of-mind returns. Where applicable, shipping and insurance costs incurred by Carmen Diaz Jewelry for an order shipped using complimentary delivery may be deducted from the refund.

Custom & Personalized Jewelry

Due to their individually crafted nature, custom-designed, personalized, and special-order jewelry pieces are final sale and cannot be returned or exchanged for reasons such as a change of mind or personal preference.

If your custom or personalized item arrives damaged, defective, or different from the agreed-upon specifications, please contact us so we can review the issue and determine an appropriate resolution.

Exchanges

Eligible exchanges must be requested within 14 days of delivery.

Once approved, exchanges may take up to 4 weeks to complete, depending on the availability of materials and the work required.

Additional shipping charges may apply to exchanges of nondefective merchandise.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If an item arrives damaged, defective, or incorrect, contact us promptly through our Contact Us page.

Include your order number, a description of the issue, and photographs when available.

We will review the circumstances and arrange an appropriate resolution, which may include repair, replacement, or refund.

No restocking fee will be charged for confirmed defective or incorrectly fulfilled merchandise.

Return Shipping

Customers are responsible for return shipping costs on nondefective merchandise.

We strongly recommend using an insured, trackable shipping service appropriate for the value of the jewelry.

Carmen Diaz Jewelry is not responsible for unauthorized return shipments that are lost or damaged in transit.

For confirmed defective or incorrectly fulfilled items, we will provide instructions for arranging the return at our expense.

Refund Processing

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method, less any applicable fees or deductions disclosed in this policy.

Processing times may vary depending on your financial institution.

Gifts

Eligible items received as gifts may be exchanged or returned for store credit, subject to the conditions outlined above.

Custom and personalized gifts remain final sale except where an item is defective or incorrectly fulfilled.

Contact Us

For return requests, exchange inquiries, or assistance with an order, please visit our Contact Us page.

Carmen Diaz Jewelry reserves the right to review returns individually in accordance with this policy and applicable consumer protection laws.