Shipping & Delivery Policy

Last Updated: November 14, 2026

At Carmen Diaz Jewelry, each order is prepared with care and attention to detail. We are committed to ensuring that your jewelry is packaged securely and delivered as smoothly as possible.

Order Processing & Production

Most jewelry purchased through our online store is made to order.

Please allow up to 3 weeks for production, depending on material availability, design complexity, and the craftsmanship required.

Custom-designed and highly intricate pieces may require additional production time. Any significant changes to the estimated timeline will be communicated when appropriate.

Production times do not include shipping and transit times.

Domestic Shipping

We offer complimentary UPS Standard Ground shipping on orders delivered within the contiguous United States.

Expedited shipping options may be available for an additional fee.

If you require an order by a specific date, please contact us before placing your order through our Contact Us page.

We will do our best to accommodate your request, although expedited shipping does not necessarily shorten production time.

Shipping to Alaska, Hawaii, and other US territories may be subject to different rates or delivery arrangements.

International Shipping

International shipping may be available to selected destinations.

Available shipping services, costs, and delivery estimates will be confirmed before an international order is fulfilled.

All international orders are shipped from the United States.

International shipments may be subject to additional verification and processing time.

Customs Duties & Import Taxes

International customers are responsible for any applicable import duties, customs fees, taxes, or other charges imposed by their destination country.

These charges are not included in the purchase price unless expressly stated at checkout.

Carmen Diaz Jewelry does not control customs fees or determine the amount charged by local authorities.

We recommend contacting your local customs office for information about potential charges before placing an international order.

Delivery & Signature Requirements

All jewelry shipments require a signature upon delivery.

Please ensure that someone is available to receive and sign for your package.

Additional charges may apply if a carrier makes repeated delivery attempts or if a shipment must be returned or redirected.

For security reasons, Carmen Diaz Jewelry does not ship to PO boxes.

Orders are not shipped on US national holidays.

Shipping Confirmation & Tracking

Once your order has been completed and dispatched, you will receive a shipping confirmation with tracking information when available.

Please allow time for the shipping carrier to update its tracking system.

Estimated delivery dates are provided by the carrier and are not guaranteed.

Delivery Delays

While we make every effort to meet estimated production and delivery timelines, delays may occur due to:

• Material availability or additional production requirements.

• Weather conditions or carrier disruptions.

• Customs inspections and international processing.

• National holidays or other circumstances beyond our reasonable control.

We encourage customers purchasing jewelry for special occasions to place their orders well in advance.

Incorrect Addresses & Undeliverable Packages

Customers are responsible for providing accurate and complete shipping information at checkout.

If a package is returned because of an incorrect address, unsuccessful delivery attempts, or other circumstances attributable to the recipient, additional shipping charges may apply.

Please contact us as soon as possible if you notice an error in your shipping information.

Lost or Damaged Shipments

If your order arrives visibly damaged, please retain the packaging and contact us promptly.

If a shipment is missing or tracking indicates delivery but you have not received the package, please contact us so we can review the situation and assist with the appropriate carrier investigation.

We will work with you to determine an appropriate resolution based on the circumstances and applicable consumer protection laws.

Returns & Exchanges

For information regarding return eligibility, exchanges, restocking fees, and refunds, please refer to our Return and Refund Policy.

Order Cancellations

Customers may request to cancel an order within 1 hour of placing it, regardless of whether the item is ready-to-ship, made-to-order, custom-designed, or personalized.

Cancellation requests must be submitted through our Contact Us page.

After the one-hour cancellation window has passed, orders are no longer eligible for cancellation.

Approved cancellations will be refunded to the original payment method.

This cancellation policy does not affect any rights or remedies provided under applicable law.

Contact Us

For shipping questions, delivery concerns, or special delivery requests, please visit our Contact Us page.

Carmen Diaz Jewelry LLC
68 NE 2nd Street
Miami, FL 33132
United States

Website: https://carmendiazjewelry.com