Terms of Service

Last Updated: November 14, 2026

Welcome to Carmen Diaz Jewelry. By accessing our website, browsing our collections, or placing an order, you agree to the following Terms of Service.

Please review these terms carefully before making a purchase.

1. General Information

This website is operated by Carmen Diaz Jewelry LLC. Throughout the website, the terms "we," "us," and "our" refer to Carmen Diaz Jewelry.

Our website provides access to fine jewelry, personalized jewelry, custom design services, jewelry repairs, and related products and services.

We reserve the right to update our website, product offerings, and these Terms of Service as necessary.

2. Products and Availability

Carmen Diaz Jewelry offers a selection of fine jewelry, including ready-to-wear, made-to-order, personalized, and custom-designed pieces.

Product availability may change without notice.

We make reasonable efforts to display product descriptions, photographs, colors, dimensions, and materials accurately. However, variations in screen settings, lighting, and handmade craftsmanship may result in slight differences between product images and finished pieces.

Natural gemstones may exhibit variations in color, inclusions, and appearance.

3. Made-to-Order and Custom Jewelry

Many of our jewelry pieces are individually crafted after an order is placed.

Production generally takes up to 3 weeks, depending on material availability, design complexity, and the level of craftsmanship required.

More complex custom projects may require additional time. Estimated production timelines will be communicated when appropriate.

Customers ordering personalized or custom jewelry are responsible for reviewing and confirming all submitted information, including names, spelling, measurements, design preferences, and other specifications.

Once production has begun, changes or cancellations may not be possible.

Custom-designed, personalized, and special-order jewelry is generally considered final sale, subject to our Return and Refund Policy and applicable law.

4. Pricing and Payments

All prices displayed on our website are in US dollars unless otherwise indicated.

Prices are subject to change without notice.

We reserve the right to correct pricing errors, inaccurate product descriptions, and other administrative or technical mistakes.

If an order contains an incorrect price, we may contact the customer to confirm the correct price or cancel the affected order and issue a refund of any payment collected.

Payment must be successfully processed before an online order can proceed.

Applicable sales taxes and shipping charges, if any, will be calculated or displayed during checkout.

5. Orders and Order Acceptance

Submitting an order does not guarantee acceptance.

We reserve the right to decline or cancel orders for legitimate reasons, including product unavailability, suspected fraud, inaccurate pricing, or inability to fulfill the requested specifications.

If payment has already been collected for an order we cancel, the applicable amount will be refunded.

Customers are responsible for providing accurate billing, shipping, and contact information.

6. Shipping and Delivery

Orders are shipped according to the terms outlined in our Shipping Policy.

Production and delivery timelines are estimates and may vary due to material availability, carrier delays, holidays, or circumstances outside our reasonable control.

Customers are responsible for ensuring that the shipping address provided at checkout is accurate and complete.

International customers may be responsible for customs duties, import taxes, and other charges imposed by the destination country.

For additional information, please review our Shipping Policy.

7. Returns, Exchanges, and Refunds

Eligible noncustom merchandise may be returned within 14 days of confirmed delivery, subject to the conditions outlined in our Return and Refund Policy.

Approved returns of nondefective merchandise are subject to a 10% restocking fee.

The restocking fee does not apply to confirmed defective or incorrectly fulfilled items.

Eligible exchanges may take up to 4 weeks to complete.

Custom-designed, personalized, and special-order jewelry is generally nonreturnable except in cases involving defects, incorrect fulfillment, or other rights provided by applicable law.

Please review our Return and Refund Policy for complete details.

8. Jewelry Repairs and Restoration

Carmen Diaz Jewelry offers jewelry repair and restoration services.

Repair recommendations, estimates, and completion timelines depend on the condition, materials, and complexity of each piece.

Certain repairs may involve risks associated with the age, condition, or structural integrity of the jewelry.

Any material risks identified during an evaluation will be discussed with the customer when appropriate.

Repair work will proceed according to the services and charges authorized by the customer.

9. Intellectual Property

All original website content, including photographs, written descriptions, graphics, branding, and original jewelry designs, is owned by Carmen Diaz Jewelry or used with appropriate authorization.

Content may not be reproduced, distributed, or used commercially without permission from the applicable rights holder.

10. Website Use

Customers agree to use our website only for lawful purposes.

You may not use the website to engage in fraudulent transactions, interfere with website functionality, transmit malicious software, or violate the rights of others.

We reserve the right to restrict access when necessary to protect our business, customers, or website security.

11. Third-Party Services

Our website operates using Shopify and may integrate third-party services for payments, shipping, analytics, and other business functions.

Certain transactions or services may also be subject to the terms and policies of those providers.

We are not responsible for the independent practices of third-party websites linked from our store.

12. Limitation of Liability

To the extent permitted by applicable law, Carmen Diaz Jewelry is not responsible for indirect, incidental, or consequential losses arising from website interruptions, unauthorized use, or circumstances beyond our reasonable control.

Nothing in these Terms of Service excludes or limits rights or remedies that cannot legally be excluded or limited.

13. Privacy

Your use of our website is also governed by our Privacy Policy, which describes how personal information is collected, used, and protected.

14. Governing Law

These Terms of Service are governed by the applicable laws of the State of Florida and the United States, without limiting any mandatory consumer protections that may apply.

15. Changes to These Terms

We may revise these Terms of Service periodically.

Updates will be published on this page with a revised effective date. Continued use of our website after changes become effective constitutes acceptance of the updated terms to the extent permitted by law.

16. Contact Us

For questions about an order, custom jewelry, repairs, or these Terms of Service, please visit our Contact Us page.

Carmen Diaz Jewelry LLC
68 NE 2nd Street
Miami, FL 33132
United States

Website: https://carmendiazjewelry.com